Workmanship and Returns

We stand behind our workmanship, and we want you to be happy with your order. However, since all items are custom-made to order and according to your specifications, they cannot be returned. Orders requiring measurements but received without measurements or with a request for standard measurements will not be returned.

Damage and Returns

If an order arrives damaged, it is due to shipping or customer error. Damage must be proved and compared to shipping photos. If you wish to return a damaged order, contact us for the return address and shipping information to avoid potential loss of the package.

Payments and Cancellations

Payment is due with your order. Generally, an order goes into production within 6 hours of payment. Full refund cancellations must be within 3 hours of purchase. Once an order is in production, there is a 50% cancellation fee. Once completed or shipped, no refund is possible.

Refunds and Returns Policy

We will not accept returns on hair products or custom-made orders. Refunds are granted upon the return and inspection of the product. Shipping costs are non-refundable, and returned items must be unopened in the original package within 3 days of receipt.

Other Return Details

• The original shipping charges are non-refundable.
• Items purchased with a promotional code are pro-rated to reflect the discount price.
• If your item was purchased during a free shipping promotion, the standard shipping charge will be deducted from your refund.
• The buyer is responsible for return shipping if items are returned that are not eligible for free returns.